The information we collect from you is the information that we consider necessary for the provision of our services (including the registration of users and facilitating the execution of loan agreements).
The information that we collect from you is also a fulfillment of the legal obligations imposed by statutory legislation in Sri Lanka such as the Financial Transactions Reporting Act No. 6 of 2006. The collection of such information is considered mandatory as it used to also protect other users from potential fraud. We will require information such as your contact details, account details, employment details, bank statements and any other information that we may consider necessary or relevant. You will be informed of the initial documents/information required from you at the time of registration, and will be notified of additional documentation/information requirements from time to time through your registered account and/or by e-mail. Providing us with such information within the required timeframes will be a condition to continued use and access to your account and/or the Site.
You are required to provide your information when creating an account in order to make use of our services. The information that is requested from you may vary depending on whether you seek to register as a Lender or a Borrower.
Any communication by you with us such as any inquiries regarding the use of the services of this Site or any complaints will be collected and retained by the Site.
We also use analytic and reporting technologies such as internet domain, host name, cookies, dates and times at which this Site is accessed etc. in order to obtain information about our users and enhance user experience.
The information we collect from you is used for the purposes of providing our services. We use such information to access your suitability for registration as a Borrower or Lender and to ensure that other users, our partners and ourselves are protected from potential fraud, illegal or immoral activities.
Your information may also be used for the purpose of conducting research and obtaining statistics about our users in order to access the customer base and the success of this Site, improve our business and the services that we provide etc.
We shall take all reasonable measures to ensure that your information is protected at all times. However, we reserve the right to disclose your information when it is considered necessary to do so, for the purposes of operating this Site and for providing our services.
We may disclose your personal information for purposes including but not limited to responding to legal requirements, to ensure the security of our users, prevention of potential fraud, or other illegal transactions (including but not limited to money laundering).
We may engage with various third parties for the purposes of maintaining and improving our Site. This may include but is not limited to engaging with third parties to outsource certain functions of our business. In the event that we engage with such third parties, we may be required to disclose the information of our registered users, or such third parties may have access to the information of our registered users. We shall take all reasonable measures within our capacity to prevent the unauthorized disclosure of information, but shall not be responsible where such unauthorized disclosure occurs and causes any loss or damage (unless we have been grossly negligent, engaged in misconduct or acted fraudulently) or the actions or omissions of third parties.
In general, although we take all reasonable measures within our capacity to protect the information of our registered users, it should be noted that not all transactions that take place on the internet are safe. Helios P2P shall not be responsible for any actions of any third parties, or events that are outside our control that may lead to a loss of information, breach of security and any unauthorized access. Therefore, we urge our users to take necessary precautions when providing confidential information and dealing with transactions online. .
Our registered users shall have access to their accounts and their information. Each registered user is given a username and password. Registered users are responsible for ensuring the safety of the username and password for the account and ensuring that access is not provided to unauthorized third parties. However, it should be noted that the internet is not always secure despite the many security measures that are taken to protect the transactions that occur. Therefore, the information provided through the internet may be prone to theft and unauthorized access. By registering with this Site, users acknowledge that there is a risk that their information may be prone to such unauthorized access and theft.
The personal information of the registered users can be accessed by our staff. We shall take reasonable measures to ensure that background searches and other reasonable inquires are conducted as per applicable laws and regulations, before hiring a staff member.
Each registered user has a duty to inform us of any changes to the personal information that occur after the initial registration of the account. We shall not be responsible for any loss or damage (howsoever defined) that may result from a user’s failure to provide us with updated information such as changes in telephone numbers, email addresses, changes in bank accounts etc. If you wish to make any changes to your personal information, [please contact us by sending us an e-mail with the necessary information to email@example.com within [three (3) working days] of having made the change].
Registered users have the right to deactivate their accounts. In order to deactivate an account, please send an email to firstname.lastname@example.org requesting deactivation of the account. Once an account is deactivated we will no longer provide the relevant user’s details on the Site. However, we shall retain their information for a minimum period of 6 years after the completion of the last transaction in order to comply with statutory obligations. We may retain your information and other documents pertaining to your account and transactions for a longer period if there is a cause for suspicion or any issue arises in relation to your transactions such as investigations or legal claims. We may also keep a record of such information, for a longer period, in accordance with our internal data retention/record keeping policies.
Registered users shall however not be permitted to deactivate their accounts once they have entered into a loan agreement with another user. Deactivation of the relevant accounts will not be permitted for the duration of the loan agreement. .
Helios P2P shall periodically issue information about any new features available on this Site, marketing offers and any changes that occur to this Site via e-mail, account notifications, calls or text messages. Registered users can choose to avoid receiving such communications from us by sending a mail requesting the cancellation of such communication to email@example.com , or by clicking ‘unsubscribe’ (and following the instructions) on any such communications.
Helios P2P shall retain the information you provide us for a minimum period of six years after the completion of the transaction in order to comply with statutory obligations and to prevent the occurrence of any fraud or other illegal activity. We may retain your information and other documents pertaining to your account and transactions for a longer period if there is a cause for suspicion or any issue arises in relation to your transactions such as investigations or legal claims. We may also keep a record of such information, for a longer period, in accordance with our internal data retention/record keeping policies.